Miscellaneous

SPECIAL REQUESTS

We are unable to accept ‘conditional bookings’. Please note any special requests clearly on your Booking Form and we will do our best to comply with your wishes. We must point out that failure to fulfil a special request cannot be considered a breach of Contract on the part of the company.

CHANGE OF ADDRESS

We ask you to notify us in writing immediately of any alterations to your address before departure. In all communication, please state the cruise on which you are travelling.

DATA PROTECTION ACT 1998

Please be assured that we have methods in place to protect the personal booking information held by us. This information will be passed on to the principal and to the relevant suppliers of your travel arrangements. The information may also be provided to public authorities such as customs or immigration if required by them, or as required by law. Certain information may also be passed on to security or credit checking companies. If you travel outside the EU, controls on data protection may not be as strong as the legal requirements in this country. We will only pass your information on to persons responsible for your travel arrangements. This applies to any sensitive information that you give to us such as details of any disabilities or dietary/religious requirements. (If we cannot pass this information to the relevant suppliers, whether in the EU or not, we will be unable to accept your booking). In making your booking you consent to this information being passed on to the relevant persons. Full details of our data protection policy are available upon request.

CHANGES TO YOUR CRUISE

The information in this brochure outlines details of our carefully planned programme. Should any subsequent events cause us to change our plans or affect the published itinerary in any way, we shall let passengers know. Please read the section entitled “Cancellation or alteration by the Company” in our Fair Trading Conditions carefully before you make a booking. Please note that all ship arrival and departure timings are approximate and are subject to change. No-fly cruise departure times will be confirmed with your tickets.

OVERSEAS STANDARDS

It is a fact of life that when we travel to different countries, we often find that the customs, traditions and general pace at which things are done can be very different from those at home. So as far as standards of safety are concerned, the suppliers of services must comply with the rules and regulations of their own country and these are not always as strict as they are in the UK. Please read the “Shore Excursions” section of our Fair Trading Conditions.

DANGEROUS GOODS

It is an offence to carry on board aircraft or ship any goods of a dangerous nature. Please read Section 10.10 of our Fair Trading Conditions.

WEBSITE ACCURACY

The information contained on this website is checked for accuracy by our UK staff, our overseas staff and our agents. Nevertheless, we would ask you to bear in mind that things can change and often these things can happen without our prior knowledge. Should we become aware of anything that we  consider will have a permanent impact on your enjoyment of the cruise, we will do our utmost to advise you before you sail.

Photo Credits: Bahamas Ministry of Tourism; Margaux Daher, Barbados.org; Brazil Ministry of Tourism; Hector Roldan, fotosdeguatemala.com; StLucia.org; LimaTours, Peru; VisitChile.org; ItalianTourism.com; Fototeca ENIT; Bergen Tourist Board/Per Eide; VisitÅlesund.com; Faroe Islands Tourist Board/Absalon Hansen; visitcopenhagen.com; visitdenmark.com; Innovation Norway; VisitBergen.com; photo © artsandprints.net